TERMS AND CONDITIONS –
Totally refreshed cleaning
Guarantee of service
We are confident in our work and are committed to providing superior service. Totally Refreshed Cleaning, offering professional cleaning in Georgia, offers a Satisfaction Guarantee. If you are not completely satisfied, contact us immediately or within 24 hours and we will do our best to make it right.
Please Note: Water & Electric services must be active in the home or business for services to be performed. We do recommend that the space be empty for the best results.
Methods of payment accepted are cash, Master Card, Visa, American Express, Paypal Invoicing, & CashApp. Payment for service is due on or before the day of service. A credit card is maintained on file and billing options are discussed as part of client agreement. A 10% per month late fee will be assessed for late payment. First-time clients may be required to hold appointment with a credit card and at the time of appointment may opt to pay cash. A minimum charge of $35.00 dollars will be charged for returned/dishonored payments in addition to any fees charged by your banking institution.
We require a minimum of 48 hours cancellation notice (holidays and weekends included). If you need to cancel or would like to reschedule your appointment please phone or email the office directly.
Cancellation fees will be billed as follows:
Full minimum cleaning fee will be billed on the day of cleaning if the cleaner is unable to gain access to the establishment or home, if the lockbox code is not working, the key has not been left with the doorman or in agreed-upon location, if the post-renovation contractor or other contracting crew have not completed work according to schedule and our cleaning crew is on site.
A charge of 50% of service will be charged if the 48 hour cancellation policy is not honored ($50 minimum). Excessive cancellations with less than 48 hours’ notice are subject to cessation of services. We understand that emergencies arise.
Please note: If frequency of scheduled cleaning changes or is reduced (eg. weekly will become monthly only) fee charged will also be adjusted.
Cancellation of agreement or service:
If you would like to cease receiving service temporarily, long-term or permanently we request 2 weeks notice.
Confidentiality and Security Policy
The safety of our clients and cleaners is paramount at Totally Refreshed Cleaning. We maintain a strict policy regarding the privacy of our clientele. We guarantee discretion and do not share information (including but not limited to e-mail, residential addresses, telephone numbers and profiles).
Providing professional cleaning in Georgia, we do not allow anyone into the residence or building without explicit direction from our client. We also ask that you inform the office of expected service and delivery persons or if someone will be in the home working or visiting upon cleaners’ arrival. Cleaners must wear shoes to be in compliance with government safety standards.
Please advise of anything in the home that is not working properly (glass shower door falls off hinges when opened, hot water faucet is reversed with cold water, exposed wiring, picture frame is already broken and should not be moved, etc.). Totally Refreshed Cleaning will not be held liable or responsible for any damages caused by failure to report these pre-existing conditions.
Our standard office hours are Monday to Friday 9 – 5 p.m. We schedule service 7 days per week.
Let us give you a free estimate based on your cleaning needs. Please contact us for your personalized quote.